*About Us:*

Fasano is a luxury brand hotel located in the heart of New York City, offering exceptional service, modern amenities, and a welcoming environment for both leisure and business travelers. We pride ourselves on delivering a world-class experience for our guests, and we are seeking a dynamic, enthusiastic, and dedicated *IT Assistant* to join our team and support our team and elevate a memorable experience.

*Job Description:*

As an IT Assistant Support, you will play a crucial role in maintaining and troubleshooting the organization's IT systems to ensure smooth day-to-day operations in a fast-paced hospitality environment. This includes providing technical support, managing hardware/software installations, and ensuring network security for all staff and guests.

*Key Responsibilities:*

* Provide technical support to employees and guests regarding IT-related issues (hardware, software, network).

* Troubleshoot and resolve technical issues efficiently to minimize downtime.

* Assist in the installation and configuration of hardware and software systems.

* Maintain and update systems, including servers, workstations, and guest-facing devices.

* Ensure that the IT infrastructure is running smoothly for hotel operations, including POS systems, reservation software, and Wi-Fi networks.

* Perform routine backups and system checks to ensure data integrity and security.

* Collaborate with the IT supervisor to implement improvements and upgrades.

* Support and assist with software updates and patches.

* Ensure compliance with industry regulations and data protection standards.

*Requirements* :

* Proven experience in IT support, preferably in the hospitality industry.

* Strong knowledge of computer systems, hardware, and software.

* Familiarity with network administration and security protocols.

* Good understanding of IT systems used in the hospitality industry (e.g., reservation, POS, and management systems).

* Excellent problem-solving skills and ability to work under pressure.

* Strong communication skills with the ability to interact with both technical and non-technical individuals.

* A degree or certification in Information Technology, Computer Science, or a related field is preferred.