* Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

* Have a thorough knowledge of menus and current specials in applicable outlets.

* Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

* Pre-bus all tables removing soiled dishes after each course.

* Be familiar with the operation of the P.O.S system.

* Perform cashiering functions by closing checks and preparing end of shift paperwork.

* Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

* Ensure that tables and side stands are kept stocked, tidy and clean.

* Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).

* Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

* Consistently upsell food, beverage and promotional items to guests.

* Receive and deliver food and beverage orders and collect payment.

* Ensure overall guest satisfaction.