The Dining Room Manager at ARVA Italian Restaurant with F&B 575 at Aman New York will oversee and maintain all aspects of operation in the dining room while exceeding guests’ expectations for quality of the product and service.

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*KEY RESPONSIBILITIES*

Responsibilities and essential job functions include but are not limited to the following:

* Satisfy guest needs and exceed their expectations by projecting a positive image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs

* Run daily line-up and communicate pertinent information to the Food and Beverage staff

* Train and evaluate all restaurant staff

* Inspect all areas of the restaurant to ensure standards of service are maintained

* Handle guest complaints or questions in a professional manner

* Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time

* Inform the kitchen of any special requests or needs

* Record and pass on useful information to the host/hostess such as special occasions,

* Maintain an active trace system for guest history on their F&B preferences

* Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner

* Enforce established guidelines and policies of the company

* Implement new menus and promotions such as holiday and special event promotions

* Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations

* Attend all meetings and trainings assigned

* Prepare and print menus as required

* Assist in computing and sending daily reports

* Greet all guests, colleagues and clients in a professional and friendly manner

* Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales

* Support the leadership team in the development and training of all colleagues

* Coach and mentor individual team members to develop their skills and maximize performance

* Motivate and be proactive in encouraging team commitment and spirit

* Ensure appearance of team members is according to company grooming standards

* Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible

* Performs a variety of other duties as assigned by hotel management

*QUALIFICATIONS*

* 2 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage

* Must have open availability and be able to work weekends

* Positive, engaging, and energetic personality

* Able to be organized, manage time wisely and work with little to no direct supervision

* Very high attention to detail and extensive service knowledge

* Must have good knowledge of food preparation, wine, and spirits

* Sensitive to cultural nuances

* Excellent communication skills, both written and verbal on English

* Able to handle a multitude of tasks in an intense, fast paced environment

* Excellent people skills and the ability to work under pressure and with various stakeholders

* Ability to maintain a clean and professional appearance as per company policies

* Ability to stand for extended periods of time

* Ability to carry, push, and pull up to 20 lbs; standing, bending and lifting will be required

* Multi-lingual is a plus

* TIPS, ServSafe Certified

* Department of Health and Hygiene Certified