As a General Manager you are overseeing and running the daily operations of the restaurant. You are ensuring that it runs efficiently, delivers excellent customer service and all the financial goals and KPIs are being met.

You are responsible for the day-to-day operations, including staff management, customer service, financial performance and adherence to company policies. You play a key role in ensuring success by maintaining high standards of quality, service and customer satisfaction.

* You're excited about our vision to reshape how Chinese Culture is perceived in the food industry.

* You believe collaboration and teamwork are key drivers for success.

* You are an excellent communicator and are able to work with a variety of people both internally and externally.

* You thrive in an environment where you can take ownership and solve hard problems.

* You want to expand your horizons and grow with us as we grow.

* You take a great sense of pride in creating fun and memorable experiences for our guests, employees and coworkers.

* Job Expectations

* Leadership to guide and inspire the staff.

* Understanding of how the hospitality industry works.

* Strong organizational skills to keep things running smoothly.

* Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers.

* Financial knowledge to manage the budget effectively and keep the restaurant profitable.

* Analytical skills to interpret reports and make data-driven decisions

* Experience using restaurant management software, such as Toast, Margin Edge, Resy etc,

* Customer service and interpersonal skills to create positive relationships.

* Must possess the New York City Food Handlers Permit

* Job Duties and Responsibilities

Staff Management

* Supervise front of house staff, including servers, hosts and support staff.

* Schedule shifts and manage employee rotations to maintain optimal staffing levels.

* Manage and approve weekly employee clock in/out times and tips for front of house staff.

Customer Service

* Maintain a strong focus on providing exceptional customer experiences and resolving customer concerns effectively.

* Make sure that the staff is delivering exceptional customer service, promoting a positive atmosphere, and building customer loyalty.

Operations Management

* Oversee daily operations, including opening and closing procedures, cash handling, and ensuring cleanliness and safety standards are met.

* Monitor food quality, presentation, and consistency to ensure that the restaurant meets or exceeds customer expectations.

* Follow SOPs.

* Complete the End-of-Night Report after each shift.

Financial Performance

* Monitor financial performance, including revenue, costs, and profitability.

* Follow strategies to achieve revenue targets, control costs, and maximize profitability.

* Manage (oversee) inventory, order supplies, and monitor waste to optimize resource utilization.

Marketing and Promotions

* Implement approved promotional activities, events, and marketing campaigns to attract customers and boost sales.

* Develop and maintain relationships with local businesses and communities to drive customer engagement.

Compliance and safety

* Ensure compliance with health and safety regulations, food safety standards, and sanitation guidelines.

* Oversee proper maintenance of equipment and facilities to create a safe and inviting environment for both customers and staff.

Team Leadership and Development

* Foster a positive work culture by providing leadership, motivation, and guidance to the restaurant team.

* Conduct performance evaluations, offer constructive feedback, and identify opportunities for staff development and advancement.

Reporting and Communication

* Complete and submit an accurate and thorough End-of-Night Report after each shift.

* Prepare regular reports on performance, operational metrics, and customer feedback for upper management.

* Attend monthly management meetings.

* Communicate effectively with both staff and management to ensure alignment of goals and objectives.