*Primary Job Responsibilities:*

The Floor Manager role is a key supervisor of our Union Square Beer Garden and a crucial element to the overall management team. You will work closely with the hospitality management team to learn, shape, grow, and maintain the hospitality program.  This will include the F&B quality, service standards, training, financials, staffing, and other details outlined below. It will also involve managing the floor and event spaces from day-to-day in coordination with the remaining management team.

*Responsibilities:* *(include, but are not limited to)*

* Cultivate a culture of authentic hospitality that supports our business objectives and growth.

* Learn and be able to execute general daily operations.

* Train on all general event execution and service standards across locations.

* Learn the details of our brewing process, brand evolution/identity, retail/wholesale department.

* Participate in pre-shifts and continuing education for all staff. Provide training resources for events and general training.

* Assist in keeping all facilities clean & organized.

* Work the service floor daily in the restaurant & bar, while leading staff performance and ensuring guest satisfaction.

* Maintain excellence and cleanliness of all restaurant spaces.

* Foster positive working relationships with managers and hourly staff throughout service periods, ensuring effective and timely communication.

* Work with beverage management to conduct, reconcile and submit month end beverage inventory (not required for all managers.)

* Remain current and compliant with the correct HR practices and policies, holding employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.

* Validate that the payroll process is completed accurately, on time and according to business/accounting procedures (not required for all managers.)

* Ensure that the schedule is posted in a timely manner and in accordance with staffing needs and labor targets (not required for all managers.)

* Remain current and compliant with the correct HR practices and policies.

* Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.

* Ensure Health Department compliance for all restaurant spaces.

* Provide feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development.

* Work both opening and closing shifts as needed.

* Consistently look for internal and external candidates to build our growing team.

*Qualifications*

*You have:*

* An innate love of hospitality

* 2-3+ years of management experience in a fast-paced, high-volume environment in restaurants, hotels, bars, or breweries.

* Experience with & understanding of Microsoft Office applications (Excel, Word, Outlook, etc)

* Knowledge of & experience with POS and ERP Systems such as R365 or Craftable is a plus

* Knowledge of hospitality systems and processes and an ability to find the simplest solution to complex problems

* Excellent written and oral communication skills

* Strong analytical and organizational skills and impeccable attention to detail

* A passion for craft beer (preferred)

* Bachelor’s degree or similar experience

*You are:*

* Energized by guest experiences, and motivated to provide perfect hospitality

* A dynamic leader, able to bring people together and get the most out of your team

* Biased to action, with both creative and analytical acumen to uncover problems and find solutions

* A motivated self-starter who thrives in uncertainty – a “roll up your sleeves and get it done” type of person

* Digitally fluent, with a comprehensive understanding of Office and project management software. We pride ourselves on using technology efficiently here at Torch & Crown and maintain a digital-first mindset.

* Meticulous and organized