*Job Title* : Reservationist - Blanca

*Location* : Bushwick, NYC

*About Us* :

At Blanca we deliver an exceptional and innovative dining experience through our curated tasting menus and carefully chosen wine pairings. We pride ourselves on our dedication to excellence in every detail, from the artistry of our dishes to the warmth of our hospitality. As we continue to grow, we are seeking an enthusiastic and polished Reservationist to join our team and contribute to our world-class guest experience.

*Position Overview* :

As a Reservationist at Blanca, you will be the first point of contact for our discerning guests. You will play a crucial role in maintaining the seamless flow of reservations while ensuring that every guest receives personalized attention. The ideal candidate will have a passion for fine dining, exceptional communication skills, and the ability to thrive in a fast-paced, high-end environment. Additionally, this role works closely with our team of chefs to ensure that all dietary restrictions, allergies, and special requests are accurately noted and accommodated.

*Key Responsibilities* :

* Manage incoming reservations through phone, email, and our reservation system.

* Provide a personalized and efficient booking experience, ensuring the needs and preferences of guests are met.

* Work closely with the Front of House and Service teams to ensure smooth seating arrangements and reservation management.

* Collaborate with the culinary team to ensure all guest allergies, dietary restrictions, and preferences are accurately communicated and taken into account.

* Handle special requests and requirements, ensuring guest satisfaction and attention to detail.

* Monitor and manage reservation availability, ensuring optimal table turnover and a balanced guest flow.

* Assist in managing the guest waitlist during peak times with professionalism and courtesy.

* Maintain an organized and accurate reservation log.

* Represent the brand’s high standards of service and hospitality, both on the phone and in person.

*Qualifications* :

* Previous experience in a high-end restaurant or hospitality environment is preferred.

* Strong communication and interpersonal skills, with a professional and approachable demeanor.

* Excellent organizational skills and the ability to multitask under pressure.

* Proficiency with reservation software (OpenTable, Resy, or similar) is a plus.

* Knowledge of fine dining and the expectations of Michelin-level service is highly desirable.

* Ability to handle sensitive and high-pressure situations with grace and efficiency.

* Passion for providing exceptional customer service and ensuring a memorable guest experience.

* Ability to effectively communicate dietary needs and restrictions to the kitchen team.

*What We Offer* :

* Competitive compensation based on experience.

* Dynamic and supportive team environment.

* Employee discounts and perks.

* Opportunities for growth and development within the company.