Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, the brainchild of award-winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York. *

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Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here’s a summary of the fantastic benefits you can expect as part of the Zuma family:

* *Health Benefits:* Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.

* *Paid Time Off:* Annual PTO to relax and recharge.

* *Career Growth:* Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.

* *Global Experience:* Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.

* *Family Meals:* Enjoy complimentary daily family meals at our restaurant.

* *Dining Discounts:* Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.

* *Referral Bonus Program:* Earn bonuses for referring talented friends and colleagues to join our team.

*JOB SUMMARY:*

A Receptionist provides a warm welcome ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively. For applicable locations, the Receptionist must also manage the coat check area.

*ESSENTIAL JOB FUNCTIONS:*

* Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression

* Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager

* Provide accurate wait time estimates and manage guest expectations during peak dining hours

* Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant

* Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities

* Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms

* Regularly inspect restrooms to ensure they are clean, well-maintained, and stocked with essential supplies such as toilet paper, soap, and paper towels

* Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette

* Attend pre-shift meetings and training sessions to stay informed about menu changes, specials, and promotions, and to enhance product knowledge and service skills

* Performs other duties and responsibilities as required or requested

*JOB KNOWLEDGE, EXPERIENCE AND SKILLS:*

* Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment

* Experience working with SevenRooms or other reservation systems preferred

* Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner

* Attention to detail and ability to multitask in a fast-paced environment, while maintaining a high level of accuracy and efficiency

* Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment

* Must adhere to uniform requirement

* Ability to work flexible hours, including evenings, weekends, and holidays, as required

*Zuma is an equal opportunity employer.*