Bartender

Reports to: General Manager, Wine Director

Location: Manhattan, NY

Key relationships: Restaurant team

Employment Classification: Non-Exempt, Full-Time

Tip Eligible: Yes

General Description: Bartenders are responsible for all aspects of the guest experience at the bar, including greetings, menu sales, bar maintenance and development, overall guest satisfaction and happiness, fond farewells and maintain a general command of the food and beverage menu.

You will work to prepare, mix, and serve consistently excellent beverages to guests either directly at the bar or through serving staff; provide impeccable hospitality to each of our guests, working specifically with each individual need to curate the best experience possible.

Key Responsibilities

Service

* Maintains warmth and hospitality in all correspondence with guests

* Complete opening and closing side work checklist for shift daily

* Help guests to make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answer all food preparation questions

* Take orders from guests, ensuring 100% accuracy when entering orders into POS

* Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes

* Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them

* Communicate with the kitchen to manage timing of courses, any guest feedback, etc.

* Deal with guest complaints by finding a way to say yes; involve the manager on duty as needed

* Process guest payments in timely, accurate manner

* Process financials on shift-by-shift basis, including submitting accurate cash sales

* Accurately report cash and credit card tips and contribute to tip pool as applicable

* Maintain sanitation to DOH standards; Keep work area clean and organized

* Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations

* Update knowledge and skills by participating in staff training opportunities

* Be a team player—support and assist your fellow team members whenever possible

* Complete other duties as assigned by management

* Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)

Menu Knowledge

* Maintain an understanding of OWS food menu and have the ability to clearly describe our offerings

* Have a grasp of OWS’ beverage program and be able to summarize our philosophy and identify our different offerings

* Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff

Station Set Up

* Set up the bar; fill wells with ice, prepare fruit trays, restock the bar with beer, liquor, wine, glassware, juices; stock trash cans and towels, etc.

* Set-up garnishes following OWS standards

Brand

* Understand and communicate OWS values and brand philosophy to customers and staff and set the tone for a positive work environment

* Promote the OWS vision while establishing us as an innovator within our industry

* Actively involved in OWS publicity opportunities and community outreach

* Walks the talk with who we are and what we stand for internally and externally

Additional Skills and Responsibilities

* Shows a desire to learn about wine and develop within our company

* Demonstrates good organizational skills with an eye for detail

* Exude excellence in hospitality

* Passion for exceptional hospitality in food and beverage

* Ability to adapt and thrive in a fast-paced, entrepreneurial environment

* Self-driven, results-oriented, and a passion for excellence

* Has lots of fun at work but is not afraid of putting in longer hours when required

* Highly effective communicator through email, phone, video, and in person

* Up to date and passionate about culinary trends in the United States and abroad

* Properly batch and serve cocktails to the OWS standards.

Experience/Education

* Minimum 2+yrs of bartending experience in a restaurant

* TIPS certification preferred

* Ability to lift and move 50+ lbs

* Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, and POS systems

* Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

* Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential functions

* Ability to perform essential job functions when working under stress, in fast-paced environments

* Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook