The General Manager with F&B 575 at NAMA Japanese Restaurant at Aman New York will lead the daily operation to ensure all policies & procedures are effectively maintained at an optimum level while meeting and exceeding guests’ expectations for quality of the product and service.

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*KEY RESPONSIBILITIES*

Responsibilities and essential job functions include but are not limited to the following:

* Organize greeting, seating and exiting of all guests using a professional demeanourTrain, evaluate, and schedule all restaurant staff.

* Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory.

* Inspect all areas of the restaurant to ensure standards of service are maintained.

* Respond to guest inquiries and coordinate special arrangements.

* Enforce established guideline and policies of the company.

* Implement new menus and promotions such as holiday and special event promotions.

* Provide instruction and/or guidance for guest and colleague safety in fire or other emergency situations.

* Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.

* Provide leadership and support for all food and beverage staff.

* Chair daily departmental pre-shifts and meetings.

* Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.

* Maintain an active trace system for guest history on their F&B preferences.

Additional duties include but are not limited to:

* Develop monthly and weekly forecast.

* Monitor and complete all payroll for the Nama service team.

* Assign group deliveries and special events to departmental management staff.

* Attend all daily, weekly, monthly hotel and food and beverage meetings.

* Develop and update menus, as appropriate; prepare and print menus as required.

* Revise standard and procedures for department, as necessary.

* Assist in computing and sending daily reports.

* Provide a list of all rental items necessary for events to the Events department.

* Analyse business activity and compile statistics/reports as required.

* Support the Assistant General Manager in the implementation and/or following of department procedures.

* Greet all guests, colleagues and clients in a professional and friendly manner.

* Handle all enquiries and bookings for the restaurant in an efficient manner to maximize sales.

* Lead by example; motivate and be proactive in encouraging team commitment and spirit.

* Coach and mentor individual team members to develop their skills and maximize performance.

* Ensure appearance of colleagues is according to company grooming standards.

* Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible.

*QUALIFICATIONS*

* 5 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage.

* High-end Japanese restaurant experience, preferably in Michelin-starred establishments; omakase experience highly recommended.

* Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests.

* Positive, engaging, and energetic personality.

* Able to be organized, manage time wisely and work with little to no direct supervision.

* Very high attention to detail and extensive service knowledge.

* Must have good knowledge of food preparation, wine, and spirits.

* Sensitive to cultural nuances.

* Excellent communication skills, both written and verbal on English.

* Able to handle a multitude of tasks in an intense, fast paced environment.

* Excellent people skills and the ability to work under pressure and with various stakeholders.

* Ability to maintain a clean and professional appearance as per company policies.

* Ability to stand for extended periods of time.

* Ability to carry, push, and pull heavy loads up to 30 lbs; standing, bending and lifting will be required.

* Multi-lingual is a plus.

* TIPS, ServSafe certified

* Department of Health and Hygiene certified