Roscioli NYC is seeking a hospitality-driven reservationist to work across four restaurants in a centralized reservations office located in SoHo.

We are looking for someone who is customer service driven, passionate about restaurants, and wants growth opportunities within restaurant operations.

*The ideal candidate will:*

* Have active critical thinking skills

* Be solutions oriented and an effective problem solver

* Have great communication skills

* Manage our general email inboxes for all reservations requests and all restaurant inquiries

* Send daily confirmation text messages and relay information to front door team

* Effectively communicate all of the restaurant concepts to be able to cross-sell experiences

* Manage additional class & event pages through Resy

* Be able to type ~65 words per minute for our email-based reservation system

* Be a strong writer with a sound grasp of spelling, grammar, and punctuation

* Be hospitality-driven, always willing to go the extra step for guests

* Have a courteous and friendly demeanor

* Have the ability to take direction and work in a team environment and to work calmly and effectively under pressure

* Understand time management and be able to juggle email and text message communication with guests in addition to standard reporting, organizing, and occasional projects

* Have a comprehensive understanding of a reservation book and be able to maximize the book

* Work in tandem with the events team to manage event bookings in Resy

* This is a full time in person position

*Qualifications:*

* Minimum one year experience

* Experience with ResyOS

* Two professional references