At Hoexters, the Assistant General Manager supervises the daily operations of our restaurant working directly with the General Manager to ensure the below list of responsibilities seen through:

*Personnel & Culture*

* Create an intentionally positive, appreciative, supportive, and fun workplace culture that attracts and retains great people

* Direct the FOH management team toward achieving company goals by assigning projects, creating deadlines, and supervising work

* Lead managers and hourly staff by ensuring that everyone

* Knows what to do when at work

* Knows why they’re doing that work, and why doing it well matters

* Has the proper tools and time to do their work

* Interview, hire, train, and, when necessary, terminate employees

* Develop employees by providing regular ongoing feedback, establishing performance expectations, and conducting performance reviews

* Prepare schedules and ensure that the restaurant is staffed for all shifts

* Develop, document, and teach standard operating procedures for restaurant operations, including set-up and breakdown side work, table maintenance, cocktail and ingredient production, wine/spirit ordering and inventory, and more

*Food & Beverage*

* Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas and bathrooms

* Ensure that floor staff has a thorough knowledge of all menu items, including cocktails, wine by the glass, beer, and food through regular education and quizzing

* With bartenders and beverage director, oversee the beverage program, including cocktails, wine, beer, and nonalcoholic drinks, to ensure the highest possible standards of quality

*Guest Service*

* Ensure excellent guest service in all areas, and consistently train staff to provide such service

* Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests

*Operational Responsibilities*

* Ensure that proper security procedures are in place to protect employees, guests, and company assets

* Ensure a safe working and guest environment to reduce the risk of injury and accidents

* Manage shifts, which includes daily decision making, scheduling, product quality, and cleanliness