*About Chama Mama:*

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Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life. Our menu is reflective of the diverse influences that have shaped the Georgian nation and is informed by the home-made traditions of an authentically artisanal culture. We proudly subscribe to that most quintessential Georgian proverb: "a guest is a gift from God" and view hospitality as a vocation - not as an industry. We aim to surprise and delight, to connect and enlighten. After all, it's the Georgian way.

*****Job Overview:

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*The role of a server in a restaurant is vital for providing excellent customer service and ensuring a positive dining experience for guests.

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*Key Responsibilities*

·      Present bills to guests and process payments accurately.

·      Return change or process credit card transactions.

·      Clear empty dishes and glasses from tables.

·      Reset tables for new guests.

·      Assist in coordinating special events, celebrations, or parties.

·      Provide personalized service for special occasions when required.

·      Stay informed about menu changes, daily specials, and promotions.

·      Answer questions about ingredients, preparation methods, and allergens.

·      Address customer complaints or issues with professionalism and a problem-solving mindset.

·      Collaborate with management to resolve escalated matters.

·      Work closely with kitchen staff, bartenders, bussers, and other servers to ensure smooth operations.

·      Communicate effectively with colleagues to coordinate service.

·      Keep the server station and work areas clean and organized.

·      Assist with overall restaurant cleanliness, including clearing debris and spills.

·      Follow health and safety guidelines, including proper hygiene practices.

·      Report any safety hazards or issues to the manager.

·      Operate point-of-sale (POS) systems accurately for order entry and payment processing.

·      Stay informed about the restaurant's offerings and be able to make recommendations based on customer preferences.

*Qualifications*

o   Ability to reach, bend, stoop, and frequently lift up to 50 lbs.

o   Proficiency in both written and spoken English.

o   Demonstrated excellence in hospitality for both internal and external guests.

o   Strong time management, organizational, and problem-solving skills.

o   Proficiency in various technology systems, particularly reservations software.

o   The ability to effectively handle a variety of changing situations under stress and adapt to evolving circumstances.

o   Passion for exceptional hospitality, food, and beverages.

o   Self-driven and results-oriented, with the ability to thrive in a fast-paced environment.

o   Flexibility to work varied schedules, including nights, weekends, and holidays.

o   High school diploma or GED preferred.

Chama Mama is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

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